How to Use Maintenance Mode on a Galaxy Device

Learn how to enable Maintenance Mode on Samsung Galaxy smartphones and tablets to protect your data during repairs. Includes step-by-step instructions, supported devices, and what to expect.

Maintenance Mode is a security feature on Samsung Galaxy devices that restricts access to personal data during repairs. It ensures photos, messages, contacts, and other sensitive information remain protected while allowing technicians to diagnose and fix issues.

1. What is Maintenance Mode on Samsung Galaxy Devices?

Maintenance Mode is a privacy-focused feature available on Samsung Galaxy smartphones and tablets running One UI 5.0 or later. When activated, it limits access to personal data such as photos, videos, messages, and call logs, while allowing only pre-installed apps to function. Technicians can use the device for diagnostics and repairs without accessing your private information.

2. How to Enable Maintenance Mode on Your Samsung Galaxy Device

Follow these steps to activate Maintenance Mode before sending your device for repair:

1. Open the Settings app on your Samsung Galaxy device.
2. Scroll down and tap on Advanced settings.
3. Select Maintenance mode from the list.
4. Toggle the switch to turn on Maintenance mode.
5. Confirm the action when prompted.
6. Your device will automatically restart in Maintenance mode.

3. What Happens When Maintenance Mode is Enabled?

When Maintenance Mode is active, the following restrictions apply:

- Photos, videos, and other personal files cannot be accessed.

- Contacts and call logs are inaccessible.

- Messages, including SMS and MMS, cannot be viewed.

- Only pre-installed apps are available. To access accounts on these apps, you'll need to enter usernames and passwords.

4. How to Disable Maintenance Mode After Repair

Once the repair is complete, you can deactivate Maintenance Mode using these steps:

1. Go to the Settings app on your device.
2. Navigate to Advanced settings.
3. Tap on Maintenance mode.
4. Toggle the switch to turn off Maintenance mode.
5. Your device will restart in normal mode.

5. Supported Samsung Galaxy Devices

Maintenance Mode is available on the following Samsung Galaxy devices running One UI 5.0 or later:

- Galaxy S24, S25, and S26 series

- Galaxy Z Fold and Z Flip series

- Galaxy A series (select models)

6. Why Use Maintenance Mode During Repairs?

Maintenance Mode is essential for protecting your privacy during repairs. Software update issues, interrupted downloads, or unstable network connections can sometimes lead to data exposure. By enabling Maintenance Mode, you ensure that sensitive information remains secure while technicians work on your device.

7. Additional Things to Check Before Sending Your Device for Repair

Before activating Maintenance Mode, consider these additional steps:

- Backup your device using Samsung Cloud or a computer.

- Ensure your device is updated to the latest software version.

- Remove any external SD cards or accessories.

Related Samsung Support Topics

- How to Backup Data on Samsung Galaxy Devices

- How to Update Software on Samsung Galaxy Phones

- How to Use Samsung Cloud for Data Storage