Why is the sound quality poor on my Samsung Galaxy earbuds?

Fix poor sound quality on Samsung Galaxy earbuds caused by improper fit, low battery, Bluetooth interference, or software issues. Learn how to optimize audio performance on Galaxy Buds models.

Poor sound quality on Samsung Galaxy earbuds can result from improper fit, low battery, Bluetooth interference, or software issues. Follow these steps to troubleshoot and improve audio performance on your Galaxy Buds.

1. Check for software updates on your device

Ensure your smartphone or tablet is running the latest software version to avoid compatibility issues with your earbuds.

1. Open Settings on your device.
2. Tap Software Update.
3. Select Download and Install to update your device.

2. Verify proper fit of your earbuds

Improper placement of your earbuds can lead to poor sound quality or uneven volume levels.

- For Galaxy Buds with wing tips, ensure the tips face upward and rotate the earbuds slightly for a snug fit.

- For Galaxy Buds Live, insert them directly into your ears without wing tips.

3. Adjust ambient sound and noise-canceling settings

Ambient sound mode or active noise cancellation can impact audio clarity.

- Turn off Ambient Sound Mode to reduce background noise during calls.

- Enable Active Noise Cancellation on supported models like Galaxy Buds Pro to minimize external noise interference.

4. Check volume settings on your device and earbuds

Both your device and earbuds have independent volume controls. Ensure both are set to maximum.

1. Press the Volume Up key on your device to increase the volume.
2. Check the earbuds' volume settings in the Galaxy Wearable app.

5. Charge your earbuds

Low battery levels can cause audio distortion or reduced sound quality.

1. Place your earbuds in the charging case.
2. Check the battery status in the Galaxy Wearable app or via the case's indicator light.

6. Restart your device and earbuds

A simple restart can resolve temporary software glitches affecting audio performance.

1. Power off your device and restart it.
2. Remove your earbuds from the case, wait a few seconds, and reinsert them to restart.

7. Reduce Bluetooth interference

Physical obstructions or electromagnetic interference can degrade Bluetooth connectivity.

- Keep your device within 30 feet of the earbuds.

- Avoid placing devices near walls, routers, or electronic equipment.

8. Update or reset your earbuds

If issues persist, reset your earbuds to restore default settings.

1. Open the Galaxy Wearable app.
2. Go to Settings > Reset Earbuds.
3. Follow the on-screen instructions to complete the reset.

Supported Samsung Galaxy devices

This guide applies to Galaxy Buds models including Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, Galaxy Buds2, Galaxy Buds2 Pro, and compatible Galaxy smartphones like the Galaxy S24, S25, S26, Z Fold, and Z Flip series.

Related Samsung support topics

- How to update Galaxy Buds firmware

- How to pair Samsung Galaxy earbuds with a new device

- How to troubleshoot Bluetooth connectivity issues on Samsung devices