Peace of mind today
lasting value tomorrow

Get an exclusive offer on 2-Year Samsung Care+ Plan for the new Galaxy S26 Series

Rest easy with Samsung Care+1

Unexpected Drops

Dropped your device? We've got this.

Galaxy phone and cup resting on top of a car, highlighting the risk of accidental drops when items are left behind. Galaxy phone and cup resting on top of a car, highlighting the risk of accidental drops when items are left behind.

Water Breakage

Fully soaked? Don’t worry about it.

Close-up of a moist smartphone with water droplets, suggesting potential water damage from exposure to moisture. Close-up of a moist smartphone with water droplets, suggesting potential water damage from exposure to moisture.

Unexpected Slip

Knocked over? No need to stress.

Cat playfully pushing a tablet off a table, illustrating the risk of unexpected slips and falls. Cat playfully pushing a tablet off a table, illustrating the risk of unexpected slips and falls.

Discover Benefits

Unlimited repairs

Protect your Samsung Galaxy device with Samsung Care+ — preserve its value and enjoy unlimited repairs.

Unlimited repairs Unlimited repairs

Unintentional and
liquid breakage

Get the unlimited benefits for cracks, drops or spills.2

Icon representing accidental damage. Icon representing accidental damage.

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Icon representing device updates. Icon representing device updates.

Certified care

Samsung certified technicians will fix your device using genuine parts.

Icon representing certified care from technicians. Icon representing certified care from technicians.

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.3,4

Icon representing worldwide coverage. Icon representing worldwide coverage.

Fast repair services

Get your device repaired quickly.

Icon representing device repair services. Icon representing device repair services.

Select your device to find out your benefits details5,6,7

Buy care plan
Samsung Care+ Terms & Conditions Privacy policy

Galaxy S26 Series

Get exclusive 25% off on 2-Year Samsung Care+ Plan.

Get unlimited benefits for cracks, drops or spills such as unintentional and liquid breakage on the new Galaxy S26 Series. Limited time only*

Buy now

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Grow further with AI. Unlock exclusive student deals.

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Galaxy Z Fold7 | Z Flip7

Redeem here within 30 days of purchase to start your coverage.

Unlimited repair from unexpected damage protection up to 2 years and enjoy worldwide coverage! Limited time only*

Buy now

Samsung Care+

Certified care by Samsung experts

Buy now and get exclusive 30% off on Samsung Care+ plan.

Redeem in SC+ buy page within 30 days of purchase to start your coverage!
Limited time only*

Buy now

Galaxy A56 | A36 5G

Redeem here within 30 days of purchase to start your coverage.

Unlimited repair from unexpected damage protection up to 2 years and enjoy worldwide coverage! Limited time only*

Buy now

Galaxy Tab S10

Register now and protect your new device up to 2 years!

Deductible (service fee) applies.

Buy now

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now
Image of a person holding a phone and a box. Image of a person holding a phone and a box.

2. Buy within 30 days of your purchase

You can buy Samsung Care+ within 30 days from your Galaxy device activation through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site
Image of a calendar with marker lines. Image of a calendar with marker lines.

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase. Terms and conditions apply. Search nearby Experience Stores.

Search nearby
Image of a person standing in front of a Samsung Experience Store. Image of a person standing in front of a Samsung Experience Store.

4. Buy on Samsung Care+ Website

You can buy Samsung Care+ by visiting SC+ website. Visit the website for more details.

Go to site
Image of a person holding and interacting with a tablet. Image of a person holding and interacting with a tablet.

How to avail your benefits

Simply follow the steps below.

Step 1
Unintentional breakage happens

Dropped your device and the screen is shattered?
No worries.

Icon representing accidental damage. Icon representing accidental damage.

Step 2
Submit service request

Submit a service request online (ph.careplus.co↗) or visit your nearest Samsung Service Center within 30 days of occurrence for authorized and convenient repair service.

Icon representing interacting with a phone. Icon representing interacting with a phone.

Step 3
Get quick repairs

A Samsung professional will help you find out your device status and a Samsung professional will assist with your repair and advise whether it is covered under Samsung Care+.

Icon representing quick repairs. Icon representing quick repairs.

Contact us

Website: https://careplus.co ⭧
Email us: cs.ph@careplus.co ⭧
09:00AM - 8:00PM
(Including public holidays)

Make a service request or check your plan benefit.
For more information, go to samsung.com/ph/support

Frequently Asked Questions

For full details, please read the Terms and Conditions here ⭧.

  • 1. What is Samsung Care+?

    Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. Samsung Care+ may be purchased within 30 days of device purchase or activation, subject to eligibility requirements.

  • Samsung Manufacturer’s Warranty comes with a new Samsung device and covers manufacturing defects that occur under normal use during the warranty period. It does not cover breakage or liquid damage.

    Samsung Care+ is a repair service available to customers who purchase a new Samsung device. It provides repair support for breakage, including damage caused by drops, impact, fire, or contact with liquids, as well as breakdown due to defects that occur after the Manufacturer’s Warranty has ended. Depending on the Samsung Care+ plan purchased, customers receive additional breakdown coverage for defects that occur after the Manufacturer’s Warranty period has ended. We advise you to read carefully the Terms and Conditions for more details of the entire scope of the plan.

    • Repair service for unintentional breakage which may involve liquid/water breakage.
    • Extended warranty (additional 1-year); applicable only for the 24-month Samsung Care+ plan.
    • You may request unlimited repairs within contract duration; service fees may apply.
    • Like-for-like replacement of broken device if your device is already beyond economic repair (BER); up to two (2x) times replacement for a 24-month plan. Minimal service fees apply.
    • Free door-to-door pick-up and delivery service nationwide.
    • Guaranteed genuine Samsung parts with repairs performed by Samsung Authorized Service Centers (ASC).

  • We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
    • Theft or loss of your device.
    • Malicious breaks.
    • Breakage caused by anyone else besides you or your immediate family members.
    • Wear-and-tear from daily use.
    • Cosmetic breakage.

  • Requesting for repair is easy and simple.
    1. There are three (3) ways you can opt to file a repair request:
    a. Visit our website (https://ph.careplus.co/ ⭧)
    b. Email us at cs.ph@careplus.co
    c. Walk-in at any Authorized Service Centers (appointment must be made before hand)
    2. All repair requests must be made within 30 days from when the incident happened.
    3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.

    If the device is picked up and returned through the service, the estimated duration is as follows:
    —   Metro Manila: five (5) working days
    —   Other areas: eight (8) working days

    Customers will be informed of any applicable service fee for their repair request.

  • You can check status of your repair via the Samsung Care+ website (https://ph.careplus.co/ ⭧) or email us at cs.ph@careplus.co

    Otherwise, our Samsung Care+ service team will contact you via email, SMS or phone call to:
    • Inform you that your repair request has been received.
    • Confirm the pick-up address or drop-off location of the damaged device.
    • Notify you once the device has been repaired.
    • Inform you when the device is ready for delivery or collection.

  • Depending on the Samsung Care+ plan purchased, coverage will expire according to the contract end date and conditions specified in the Terms of Service provided upon successful enrolment:
    • We detect fraud or attempted fraud.
    • Your device's IMEI number has been tampered with.
    • Your device has been repaired by a third party service center (not by a Samsung Authorized Service Center).

  • No. Samsung Care+ will not be available for other Samsung Galaxy devices apart from the eligible devices mentioned.

  • Yes. You may purchase Samsung Care+ from selected Samsung Authorized Stores or Samsung.com/ph ⭧, and it should be within 30-days upon your device activation.

    Please note that your device must meet certain requirements to be eligible for Samsung Care+. This must be in good condition upon assessment by store personnel and must be purchased locally from authorized Samsung partners and/or dealers.

  • Upfront (12- or 24-month plans):
    • You may cancel within seven (7) days from the purchase date and receive a full refund, provided no repair or replacement request has been submitted or processed.

    Monthly subscription plans:
    • You may cancel within seven (7) days from the purchase date (or order delivery date, for Samsung.com/ph ⭧ orders) and receive a full refund of the first month’s fee, provided no repair or replacement request has been submitted or processed. For Samsung Care+ Monthly that is included in your device order, partial cancellation before delivery is not possible. Please refer to the standard order cancellation policy.
    • If you cancel after seven (7) days, cancellation will take effect immediately, and no refund will be provided. Once subscription has been cancelled, it can no longer be reactivated.
    • Payments made cover services provided up to the effective cancellation date.

    Additional conditions:
    • No refund will be provided once a repair or replacement request has been submitted or processed.
    • No refund will be provided for cancellations during any free promotional period, if applicable.

  • No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided after the applicable cancellation period. Please refer to the cancellation policy above for details on eligible refund conditions.

  • You can pay with any available payment methods that are displayed during checkout. If you opt to pay with debit/credit card (straight payment), you will be asked to agree to enroll your payment card for the subsequent monthly payments (auto-debit). If you opt for another payment method (such as eWallet or installments), you still have to complete the step of enrolling a debit/credit card for the subsequent monthly payments.

  • Enrolling a payment card is necessary to ensure timely and automatic payment of the monthly subscription fees. Your subscription may be put on hold or cancelled if your monthly payment fails.

  • Yes, your enrolled card details are fully secured. Samsung does not store your actual card information. Instead, during card enrollment, you will be redirected to our PCI-DSS-certified payment gateway partner. There, you can input and save your card details using an anonymized token ID. This token ID is securely used to process monthly charges, ensuring your sensitive information remains protected.

  • You can update your enrolled card details at any time by viewing the related order on My Orders page ⭧, and clicking on “Update payment details.” In case there’s an error with your current enrolled card, we will be notifying you via email, from which a link to this page will also be provided. Your card will be charged a Php 1.00 fee as a way to check its validity, but this will be automatically refunded within the same day.

  • Yes, the subscription and policy coverage will be transferred to your new replacement device, provided that the replacement is for the same model and is valid under the policy terms.

  • Valid returns of the device purchased from Samsung.com will include the amount paid for Samsung Care+ purchased with the device.

  • No, the Samsung Care+ subscription is typically tied to a specific device and cannot be transferred to another device of your choosing.

* Terms and conditions apply. To be eligible for Samsung Care+ Promotion benefits, registration may be required.

  1. The service fee(Repair,Replacement) may apply. Service request may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental breakage from handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited service request for mechanical failure. Please see plan terms and conditions for full service plan details.
  3. Availability of Worldwide accidental breakage service plan may vary depending on the time of Samsung Care+ purchase.
  4. Worldwide accidental breakage service plan cover only applies to accidental breakage to your Galaxy smartphone if overseas product repair is available.
  5. Please refer to approximate service fees at https://www.samsung.com/ph/support/mobile-devices/
  6. Samsung Care+ prices are subject to change without notice.
  7. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  • Contains AI-generated image with post-editing applied.
  • Samsung acccount login may be required for certain Ai features.
  • Images simulated for illustrative purposed only. Actual UX/UI may vary depending on software version, model, region, and other, factors.
  • Product availability may vary by country or carrier.