Microwaves FAQs
Find answers to all your questions about Samsung Microwaves here.
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Q. Which microwave type is most suitable for me — Convection, Grill, or Solo?Each microwave type is designed to meet different needs—choose the one that best fits your lifestyle and cooking habits:
- • Solo microwaves: Suitable for simple tasks like reheating and defrosting.
- • Grill microwaves: Add browning and crisping, great for frozen meals and fresh meats.
- • Convection microwaves: Most versatile, with functions such as oven cooking, grilling, steaming, air frying, and fermenting dough or yogurt.
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Q. How much space is needed to install a microwave?On average, allow at least 10 cm of space at the back and sides and 20 cm above the microwave for proper airflow and ventilation. This prevents overheating and potential damage. Clearance requirements may vary by model, so always check your user manual.
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Q. What are the benefits of having a ceramic interior in a Samsung microwave?The ceramic interior in Samsung microwaves offers a hygienic cooking surface that resists stains and odors, making it easier to clean and more durable than conventional materials.
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Q. Does the viewing screen on a microwave door block radiation?Yes. The viewing screen is made of microwave-safe mesh that prevents microwave radiation from escaping while still letting visible light pass through. This allows you to safely watch your food without opening the door.
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Q. What types of containers should never be used in a microwave?Avoid using materials like aluminum foil, paper bags, newspaper, recycled paper with metal trims, metal dishes, melamine plastic, freezer bags, or twist ties in the microwave. These items can cause fires or internal sparks. For full safety guidelines, check your product manual.
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Q. Does Samsung microwaves have an energy-saving feature?Yes, Samsung microwaves Eco Mode that deactivate the display when not in use.
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Q. What benefits does the air frying function offer in Samsung microwaves?The air frying function in the microwave circulates hot air to create crispy, golden dishes using minimal oil. Combined with preset menus and customizable settings, this function lets you prepare meals like fries or vegetables with less oil, helping reduce fat while maintaining crunch and flavor.
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Q. How does SmartThings improve microwave usage?The SmartThings app lets you control your microwave remotely, track cooking progress, and access pre-set recipes. It also sends notifications when your meal is ready, helping you save time.
Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
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Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Standard delivery is available on home appliance orders and may be subject to a delivery charge.
- • Premium delivery options for faster delivery or specific scheduling are available for an additional cost.
Note: Delivery dates may vary by location.
Delivery options and pricing > -
Q. Do you offer installation across the UK?Installation services are available across mainland UK, but not in the following locations:
- • Northern Ireland
- • Channel Islands
- • Scottish Islands
Learn more > -
Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Collection & Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more > -
Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
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Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
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Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
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Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
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Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
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