Washer Dryer FAQs
Find answers to all your questions about Samsung Washer Dryers here.
-
Q. What are the benefits of using the Samsung Bespoke AI Washer Dryer?The Bespoke AI Washer Dryer combines washing and drying in one sleek appliance, saving you both time and space. Its AI technology helps adjusts a cycle to suit your fabrics, while using less energy. Plus, smart features make your laundry routine faster, easier, and more efficient.
Bespoke AI Washer Dryer > -
Q. How is the Bespoke AI Washer Dryer different from a traditional washer-dryer combo?Unlike traditional combos, the Bespoke AI Washer Dryer uses an innovative Heat Pump Drying System. Heat Pump Drying technology offers a revolutionary drying performance. By improving the efficiency of the internal circulation of air, it prevents fabric shrinkage and uses less energy than the traditional combo. Hot air that has been used to dry your laundry is continually recycled by reheating and dehumidifying it in the heat exchanger. So it reuses and transfers heat efficiently.
Bespoke AI Washer Dryer > -
Q. How do I buy and maintain the drying filter?The drying filter ensures smooth airflow during the drying process. Simply remove it, clear away any lint, and replace it when it’s worn out. You can buy replacements directly from Samsung.com, making maintenance quick and easy.
-
Q. Can I reverse the door opening direction on the Bespoke AI Washer Dryer?The Bespoke AI Washer Dryer features a single-direction door design and cannot be reversed.
Check your laundry space layout before installation to make sure the door direction works for you. -
Q. What is the automatic detergent dispensing feature, and why is it useful?The Flex Auto Dispense System automatically measures and dispenses the ideal amount of detergent and fabric softener for each load. This saves you time, prevents waste, and ensures consistently great cleaning results.
Bespoke AI Washer Dryer > -
Q. How do I clean the heat exchanger to remove dust and keep my dryer working well?The Auto Condenser Cleaning System sprays the heat exchanger with water before drying begins, clearing away lint and dust. This keeps the drying process efficient and reduces maintenance — you’ll only need to clean it manually about every 180 drying cycles.
Bespoke AI Washer Dryer > -
Q. How does AI technology improve laundry results?AI technology in the Bespoke AI Washer Dryer is designed to optimise laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
Bespoke AI Washer Dryer > -
Q. How is the Bespoke AI Washer Dryer different from having separate washer and dryer units?The Bespoke AI Washer Dryer merges washing and drying into a single appliance, saving space and eliminating the need to transfer clothes between machines. It’s ideal if you want an efficient, streamlined laundry solution without the footprint of two separate units.
Bespoke AI Washer Dryer > -
Q. How does connecting my Bespoke AI Washer Dryer to the SmartThings app make laundry easier?Connecting your Bespoke AI Washer Dryer with the SmartThings app lets you start, stop, and monitor your laundry remotely from your phone. You’ll get instant notifications when cycles finish, personalised cycle recommendations based on your habits, and clear alerts with step-by-step guidance if any issues arise. You can also schedule wash and dry times to fit your routine, track energy use, and keep your appliance up to date—all designed to make laundry more convenient and efficient for you.
Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
Bespoke AI Washer Dryer > -
Q. How do I easily maintain the Bespoke AI Washer Dryer?To keep your Bespoke AI Washer Dryer in ideal condition, run Self Clean+ every 40 wash cycles and Self Dry every 30 dry cycles. These automated care programs keep the interior fresh, hygienic, and performing well.
-
Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Standard delivery is available on home appliance orders and may be subject to a delivery charge.
- • Premium delivery options for faster delivery or specific scheduling are available for an additional cost.
Note: Delivery dates may vary by location.
Delivery options and pricing > -
Q. Do you offer installation across the UK?Installation services are available across mainland UK, but not in the following locations:
- • Northern Ireland
- • Channel Islands
- • Scottish Islands
Learn more > -
Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more > -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
-
Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
-
Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
-
Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
-
Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
-
Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
Troubleshooting FAQs
Find answers to common questions and additional
Support for your product.
Buying Guide
View Products
