Ovens FAQs
Find answers to all your questions about Samsung Ovens here.
-
Q. Which type of oven is right for my needs?The right oven depends on your cooking style, kitchen space, and household needs. Samsung offers the below to meet your needs:
- • Built-in Oven: Seamlessly integrated into cabinetry for a sleek, minimalist look, ideal for modern kitchens.
For a cohesive, stylish design, a built-in oven is a preferred choice. -
Q. How can I choose the right oven size?Choose your oven size based on your kitchen layout and cooking habits.
- • Standard Oven (60cm(W)x60cm(H)): The most common built-in oven size in Europe, offering generous capacity (65–76L)ideal for family meals and batch baking.
- • Compact Oven (60cm(W)x45cm(H)): Slimmer in height with 35–50L capacity, ideal for smaller households or as a second oven with versatile steam/combi functions.
-
Q. What factors should I consider when selecting an oven design?Color, finish, and overall look should be considered to ensure the design blends seamlessly with your space.
Select a design that complements your kitchen’s style. -
Q. Can I install an oven myself, or should I hire a professional?For proper fitting and optimal performance, the oven must be installed by a professional authorized by Samsung.
-
Q. What smart features are available in Samsung ovens?Samsung ovens include:
1) Wi-Fi connectivity with the SmartThings app to:
- • Control the oven remotely
- • Monitor cooking progress
- • Plan meals with ease
2) AI Pro Cooking (only on selected models):
- • View Inside: Check your cooking remotely on your mobile using the internal camera without opening the door
- • Sense Inside: Receive recipe suggestions, optimized settings, and burn alerts by recognizing ingredients.
- • Flim Inside: Capture cooking highlights on video and share them easily
For full details, check the product manual or visit the product page.
Note: Must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. -
Q. How do I clean my oven if it has self-cleaning or steam-cleaning functions?Models with pyrolytic self-cleaning or steam-cleaning functions handle most of the cleaning for you.
For manual cleaning, wait until the oven has cooled, then use a soft cloth and an oven-safe cleaner. -
Q. What accessories are included with the oven?Most ovens come with a baking tray and wire rack as standard.
Certain models may also include additional accessories, such as telescopic rails. -
Q. How can I make my oven last longer?Regular maintenance helps extend your oven’s lifespan:
- • Wipe down the interior after each use to prevent residue buildup.
- • Follow the manufacturer’s care and usage guidelines.
- • Arrange periodic inspections to spot and address potential issues early.
-
Q. How can I clean my oven?Most ovens offer these cleaning methods:
- • Pyrolytic cleaning: Burns off grease at very high heat; wipe away the ash.
- • Catalytic liners: Coatings absorb grease during cooking; no separate cycle needed.
- • Steam cleaning (Hydrolytic): Uses water and low heat for quick, efficient cleaning.
- • Manual cleaning: Wipe with a soft cloth and mild detergent; avoid harsh chemicals or abrasive tools.
Always follow the cleaning instructions in the oven’s user manual. -
Q. Where can I check my oven’s energy efficiency rating?To check an oven’s energy efficiency rating, refer to the product specifications. Compare ratings and energy use to choose a more efficient model. Picking the right size and features for your needs also helps reduce energy consumption over time.
-
Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Standard delivery is available on home appliance orders and may be subject to a delivery charge.
- • Premium delivery options for faster delivery or specific scheduling are available for an additional cost.
Note: Delivery dates may vary by location.
Delivery options and pricing > -
Q. Do you offer installation across the UK?Installation services are available across mainland UK, but not in the following locations:
- • Northern Ireland
- • Channel Islands
- • Scottish Islands
Learn more > -
Q. What kind of installation service do you offer?An installation service is not presently available for ovens.
We do offer hassle-free appliance removal and recycling. Choose the options in the checkout and check out for the final cost. -
Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Collection & Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more > -
Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
-
Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
-
Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
-
Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
-
Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
-
Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
Troubleshooting FAQs
Find answers to common questions and additional
Support for your product.
Buying Guide
View Products