Washing Machine FAQs
Find answers to all your questions about Samsung Washing Machines here.
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Q. What washer capacity do I need?Choose your Washing Machine capacity based on your household size and laundry habits:
- • Singles or couples: 8–9 kg capacity is usually enough.
- • Larger families or frequent laundry: 14–15 kg or more recommended.
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Q. How much laundry can I put in my washing machine?The amount of laundry you can put in your washing machine depends on its capacity in kilograms:
- • Small machines: 4-6 kg capacity
- • Medium machines: 7-9 kg capacity
- • Large machines: 10 kg or more capacity
Make sure to distribute clothes evenly and avoid overloading for best results. -
Q. What is the "AI Ecobubble" technology, and how does it work?AI Ecobubble is Samsung technology designed to optimise laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
Learn more about AI Ecobubble > -
Q. Are Samsung washing machines compatible with all types of detergents?Yes. Samsung washing machines work with powder, liquid, and pods. For best results, use high-quality detergent suitable for your laundry type, and follow your machine’s manual for the right amount.
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Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?Measure the space for your washing machines, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides.
Learn more about SpaceMax > -
Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash like fabrics together.
Learn more about AI Wash > -
Q. How do I use the automatic detergent dispensing feature?Fill the detergent, softener, or bleach compartment drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.
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Q. Can I wash bulky items like comforters in a Samsung washing machine?Yes, if your washing machine's capacity and cycle support bulky items. Use the “Bedding” cycle and avoid overloading to prevent damage.
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Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Standard delivery is available on home appliance orders and may be subject to a delivery charge.
- • Premium delivery options for faster delivery or specific scheduling are available for an additional cost.
Note: Delivery dates may vary by location.
Delivery options and pricing > -
Q. Do you offer installation across the UK?Installation services are available across mainland UK, but not in the following locations:
- • Northern Ireland
- • Channel Islands
- • Scottish Islands
Learn more > -
Q. What kind of installation service do you offer?To learn more about what's included in our freestanding laundry installation service, along with useful information about what will happen on the day, visit our freestanding laundry installation guide. There's even a few handy tips about what you can do to prepare before your order arrives.
Learn more > -
Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Collection & Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more > -
Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
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Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
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Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
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Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
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Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
Troubleshooting FAQs
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Buying Guide
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1. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.
